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Sexton Off Road FAQ
- Shipping & Returns
Q: PLEASE READ BEFORE ORDERING
By ordering items from Sexton Offroad you are confirming that you have read and agree to our warranty, statement of liability, and agree to all transaction policies below: Please note all prices are subject to change with no notice, prices will be requoted in house by our sales staff.
Q: WARRANTY POLICY
Warranty is limited to the cost of the replacement part. All warranties limited to Manufacturer's warranty. All warranty claims should be made directly to the manufacturer. No further warranties are expressed or implied. Purchaser is responsible for all shipping fees on warranty claims.
Q: RETURNED GOODS POLICY
All returned goods MUST INCLUDE A RETURNED GOODS AUTHORIZATION (RGA) NUMBER. Please call Sexton Offroad returns department for approval and RGA. The RGA number must be written clearly on the returned box, Any item that is returned without an RGA will be refused. All returned or canceled goods are subject to a minimum of a 25% restocking fee. All items must be returned in resalable condition (Original Box unopened and original packaging, no tape or fingerprints. Returned item will be inspected for cleanliness, damage and completeness). Any Item that does not meet the before mentioned criteria will not be accepted and will only be returned via pre paid freight or customer generated call tag. NO EXCEPTIONS! Customer will pay all shipping and processing costs on exchanged, canceled, or returned items; and warranty items to and from. Any items that have been previously installed or modified from their original state will not be accepted for return. All sales are final on Electronic Items, Light Bulbs, Tools, Roll Cages, and Special Order, or Unique items and are Non-Returnable and Non-Refundable, No returns on international orders. Refunds may take 15 - 30 days to process depending on the product and form of payment. Credit card orders that are canceled will be responsible for all fees imposed by the credit card issuing bank. This includes but is not limited to processing fees, and per transaction fees.
Q: SALES TAX
Utah residents will be charged 6.05 % sales tax. Some drop ship items may require collection of sales tax. Please contact us prior to ordering if you should have any questions.
Q: STATEMENT OF LIMITED LIABILITY
Because Sexton Offroad has no control over the installation and/or other uses of our products, Sexton Offroad will not be held liable for personal, property, legal, or financial damages or claims stemming from the use or misuse of any product we manufacture or sell. The purchaser assumes all responsibility for the safety, proper installation, performance, and applicability of these products. If you have any doubts or concerns about the installation, function, performance or proper use of any of our products, please contact us prior to the installation or use of the product.
If you have any questions, please contact us prior to ordering. Oversized, heavy, or bulky items may be subject to additional shipping and or handling charges. Depending on destination of items other fees may apply. Sexton Offroad is not responsible for missing packages, incorrect delivery of packages or any package or product damage during shipment. Sexton Offroad is not responsible for manufactures scheduled delivery dates or third party transit companies delivery service. International shipments require scheduled pre-paid freight pick-up from our location. Please contact us prior to ordering with any questions you may have. Prices are subject to change with-out notice. Shipping charges may vary on order and may change at the time an order is shipped based on current shipping rates offered by each courier.
Shipping & Returns
Q: What shipping options are available?
Online orders will be shipped based on the customers choice at checkout. We (do not) ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.
Q: What could cause a shipping delay?
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.
During the holiday season shipping delivery may vary.
Q: Is there a cost on returns?
If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.